JOKE OF A BANK

I am writing to formally complain about Capitec's inadequate ***** security and the unprofessionalism of its call center staff. Since January 3rd, I have experienced unauthorized Uber Eats transactions attempted on my card. Each time I contacted Capitec, both via phone and in person, I received conflicting and unhelpful information. During a call, I specifically requested that my virtual card be blocked, as the call center agent, Claire, identified it as the source of the *****ulent activity. Instead, upon visiting a branch, I discovered that Claire had blocked my main card, which was less than 30 days old. This resulted in me having to pay R70 for a replacement card, an expense incurred due to Capitec's error. I am extremely dissatisfied with the lack of effective ***** prevention, the incompetence of the call center staff, and the unnecessary financial burden placed upon me. I request a full refund of the R70 card replacement fee and a thorough investigation into the attempted *****ulent transactions on my account. I also expect Capitec to take immediate steps to improve their ***** prevention measures and train their staff to provide accurate and helpful assistance to customers.