Joined capitec and already having issues

Capitec bank will open an account for you but won't even ask if you would like to register for mobile and internet banking, which means another trip to the bank to waste more of your life doing just that, I think it should be standard procedure to offer this to a client.

The problem I need a letter confirming my bank account, called the bank and they can't send it to me cos I'm not registered for mobile or internet banking which is not my fault.

Called yesterday the consultant Mpho said he logged a call and they will send it to me, still waiting.

Please can I have my confirmation of bank account sent to me.

***2 capitec ref nr.