JP
Johan P

1 reviews | Active since Oct 2017

16 Jul 2019, 11:45

***

I was retrenched from work on 15 May 2019. Having got 2 insured loans with Capitec I knew that this was not going to add to my worries. Much to my surprise, after phoning them, sending mails back and forth I still have know idea what is going on. Fact one, once I stop payment the insurance lapse, fact 2, insurance apparently takes 4 months to pay out., fact 3, I'm currently living at the expense of my 23 year old daughter. Fact 4, I can not afford to carry out these payments. Please, if there is anybody out there with the correct info, I would appreciate it. There was no indication that I was going to be retrenched, on Monday I still had work, Tuesday I was unemployed. 40 years of experience in building maintenance going wasted at home. Unless capitec bank needs a facility manager?

0
Replies (3)
Capitec Bank
Capitec Bank's reply16 Jul 2019, 12:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
JP
Johan P's update16 Jul 2019, 12:19
Reviewer Update
Thank you.

Appreciated,, I acknowledge that I am responsible for the cc and the one loan.

I am hoping to get this resolved before month end seeing that I'm borrowing money from Peter to pay Jack at this stage.

Regards
Capitec Bank
Capitec Bank's reply20 Jul 2019, 16:23
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regardsComplaint ManagementCapitec Bank