JX
Jabulani X

1 reviews | Active since Aug 2014

29 May 2016, 15:36

Jammed card

<p>just now was trying to withdraw at capitec bank maponya inside the mall called capitec then this consultant tells me i will have to pay R50 for the replacement tried to explain its not my fault the card is jammed its not because i lost it even my money was reversed back to account and she kept saying its was in my care so i responsible for the machine to swallow my card her surname is kaller and check when tomorrow i go to the branch and they charge me that R50 i closing this bank cause i was convince to use it by one teller hence i moved back to capitec</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply31 May 2016, 06:20
Official

I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank