IG
Izak G

1 reviews | Active since Oct 2015

30 Mar 2021, 07:33

Izak

Last year on (26 Jun 2020) I rated Capitec because they never moved my debit orders to the end off the month as asked because my salary gets paid in on the last day of each month. They contacted me and and said it was resolved. What a lot of ******* as I received in the last 2 days threatened sms's from them that I still have not paid my loan and that this will have an effect on my credit score. How can they say something is fixed if it is not. In other words they are lying to all their customers. As I stated before, everyone must just stay away from a Capitec because it seems that they just don't know what they are doing and just keep on lying to their customers. Everyone who reads this must close their accounts and go to another bank as you cannot deal with a bank that lie like this to their customers.

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Replies (3)
Capitec Bank
Capitec Bank's reply30 Mar 2021, 07:52
Official
 
Good day Izak

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

IG
Izak G's update30 Mar 2021, 16:22
Reviewer Update
I received a mail from Capitec Compliants department that stated they were trying to call me.
The call came from a number that is listed as SPAM. I tried to contact them as requested in their mail but no one answers the phone. I tried 3 times with no success.
Just shows what we are dealing with when working with Capitec bank They just not interested in their clients.
How can a bank use a number that is listed as SPAM.
I rep**** on their mail to contact me on a number which is not listed as SPAM but nobody responded.
IG
Izak G's update08 Apr 2021, 09:42
Reviewer Update
Thank you for the prompt response on this and fixing the problem. This is really appreciated.