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Izak G

1 reviews | Active since Oct 2015

26 Jun 2020, 15:32

Izak

On the 28 April I send a mail to clientcare about the treatment I got from Capitec. Someone contacted me and while I was still speaking to her she puts the phone down. Up to now nobody have tried to contact me. Today I contacted the bank again and the phone was put down again when I was put through to another department.

People must just close there accounts and move to another bank that does not treat their customers like this.

0
Replies (4)
Capitec Bank
Capitec Bank's reply26 Jun 2020, 15:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply03 Jul 2020, 16:50
Official
Good day Izak,

As discussed telephonically, I confirm the matter has been dealt with.

Kind Regards,
Capitec Bank

Best regards,

IG
Izak G's update05 Jul 2020, 19:01
Reviewer Update
Thank you.

I really appreciate it.

Thank you.
IG
Izak G's update30 Mar 2021, 07:30
Reviewer Update
Last year on (26 Jun 2020) I rated Capitec because they never moved my debit orders to the end off the month as asked because my salary gets paid in on the last day of each month.
They contacted me and and said it was resolved.
What a lot of ******* as I received in the last 2 days threatened sms's from them that I still have not paid my loan and that this will have an effect on my credit score.
How can they say something is fixed if it is not. In other words they are lying to all their customers.
As I stated before, everyone must just stay away from a Capitec because it seems that they just don't know what they are doing and just keep on lying to their customers.
Everyone who reads this must close their accounts and go to another bank as you cannot deal with a bank that lie like this to their customers.