ive never expected such

Hello peter

Well was informed by my fb friend that the facebook is hacked , what I did was to first call capitec bank to block my app , my ussd and everything, the lady was so impatient , the reason I blocked everything that has to do with banking was just incase if the hackers try to go to the acc ,I became calm after the call , Days later I had to restore everything and change my password too , I went to olievenhout plaza capitec bank branch, so they were about to close after 5 minutes , 1st thing I issued a ticket for myself, sat down , still no one was attending to me til the other guy came , no greeting , not even smiling , he just showed me with a hand that I must go to counter 2, which I did . He then explained to the consultant at counter 2 (which is for deposits) to assist me,the consultant agreed , he didn't have any issues , I was pleased with his service except the fact that only my bank card password was changed , ussd and app still uses my old password , oh that's not what I requested and I only realized later . well to cut the long story short , I asked the consultant if he normally see customers with my requested being assisted at counter 1 or 2 which is for deposits of which he answered yes , only if there is no queue.fair enough. I then asked again why was I not attended to as everyone was talking to each other , was it because they were about to close , was I too late that my request cant be attended to ?he said no and apologized , well pleased with his customer service , he then called his manager to hear out my story , the manager said noooo its not like they didn't want to assist me , she saw me and immediately asked the guy to ask the other to assist coz they were busy with performance report and the other guy had already logged off and it takes time to log in , wooooow so he logged off before his knocking off time , anyway that's how they perhaps work. In as much as the manager apologized , it was clear she was not listening to me to assist me or to hear my concerns , it was very clear she just couldn't wait for me to finish talking and go, Had I asked her what I said , im pretty sure she wouldn't have repeated what I said , switching to another provider unfortunatly