ZH
Zamokuhle H
1 reviews | Active since May 2013
23 Oct 2018, 07:33
I've just been ******
I bought R100 Vodacom airtime using the capitec cellphone banking app *130*3279# that was at 05:30 and now it's 07:29...two hours later I have not received my airtime while my money has been deducted as per sms notification I have received from Capitec. Between Capitec and Vodacom someone needs to catch a wake up because I want my airtime, failing that, I want my refund. This level of service is disgustingly unacceptable.
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Replies (2)
Capitec Bank's replyOfficial
23 Oct 2018, 09:42I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply23 Oct 2018, 09:42
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
ZH
Zamokuhle H's updateReviewer Update
23 Oct 2018, 09:47Do you really expect me to wait 5 days for my airtime...?!!!what am I supposed to do in the meantime because I bought that airtime for use today?...
ZH
Zamokuhle H's update23 Oct 2018, 09:47
Reviewer Update
Do you really expect me to wait 5 days for my airtime...?!!!what am I supposed to do in the meantime because I bought that airtime for use today?...