I've had it with Capitec's IT issues

I'm so over Capitec's IT issues. Went to the shop yesterday, and my card was declined. Couldn't get into the app, had to leave my groceries at the till point, went to the ATM to draw cash and that was declined. Called Capitec, the agent said it was a complete outage. By the way she had an attitude. Now let me tell you Capitec, this is MY money ok! That inconvenience is inexcusable. You pride yourself on your large customer base but you can't sort out your IT problems? Thats why your customer accounts get hacked the way it does. I'm closing my account.