MM
Mpho M

1 reviews | Active since Jan 2017

21 Aug 2022, 17:10

I’ve had enough

Capitec is a **** they cannot admit their mistake on their side I’ve never experienced such a service before on my end!!! I’m so annoyed!!! Il be taking this matter further on my side!!! When you start calling their call centre than the agents start giving you attitude #Dudu you need a serious training on how to deal with customers

I transferred money to a friend only to find out that 2 people are using the very same number which both of the numbers are linked on their capitec account, I than contacted the call centre and the agent told me that I’m lying I asked if it’s possible for me to send an email with proof than boom the call got disconnected imagine my airtime I wasted

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Aug 2022, 06:44
Official
 Good day Mpho

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank