I’ve been ****med again

I am writing to express my deep concern and dissatisfaction with the services provided by Capitec Bank. As a loyal customer, I expect timely and accurate transactions, especially concerning money on my Capitec account. I sent a bank statement to my email as i wanted to track my transaction history since i have noticed that someone is taking money out of my account. As I was scrolling through my phone this morning, a massage came through that Uber eats has taken R248.70. I contacted Capitec through the banking app and the agent showed no remorse and gave no advised, absolutely poor customer service. I expect a refund as soon as possible as this transaction was not done by me and my card is with me, no one has access to my card. I’m honestly disappointed with Capitec