RB
Rachel B
1 reviews | Active since Mar 2020
23 Oct 2023, 16:31
Ive already sent my ...
Ive already sent my complain to you...just checked if you did received it
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Replies (2)
Capitec Bank's replyOfficial
23 Oct 2023, 18:55Good day Rachel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Oct 2023, 18:55
Official
Good day Rachel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RB
Rachel B's updateReviewer Update
01 Nov 2023, 11:38The bank official did call my the same day...but he put me through to another official but she explained to me that she was not working only working with savings account queries...so she put me on hold and try to put me through to the correct department which will clarify my query but unfortunately the call was cut...so there's still unresolved issues...I dont think that Capitec ***** Division Head Office will not resolve my problem with the ****mers at all....I struggling on a monthly basis to meet all my responsibilitys and there is nothing I could do get my money back...I wont recommend anyone to use Capitec bank in the future...
RB
Rachel B's update01 Nov 2023, 11:38
Reviewer Update
The bank official did call my the same day...but he put me through to another official but she explained to me that she was not working only working with savings account queries...so she put me on hold and try to put me through to the correct department which will clarify my query but unfortunately the call was cut...so there's still unresolved issues...I dont think that Capitec ***** Division Head Office will not resolve my problem with the ****mers at all....I struggling on a monthly basis to meet all my responsibilitys and there is nothing I could do get my money back...I wont recommend anyone to use Capitec bank in the future...