ITS AFRICA, TAKE A NUMBER AND WAIT

Someone reported my account as *****, Capitec WITHOUT CHECKING OR INVESTIGATING put the account on hold. I made my first trip to the bank JUST TO REGISTER the issue, no other help. Then I get received an sms and was told to communicate via WhatsApp which I did. I got told to get certified docs and affidavit which was done and I make a second trip to the bank. 45 minutes later the docs were loaded and a week later I hear NOTHING. I go to the bank today to enquire and get told that no documents were received. How unprofessional and ineffective can a financial institution be????? Some deposits into the account has been accepted, clients have sent proof of payment yet the account is on hold. Please if you run a business DONT USE CAPITEC. The service is so bad that the first case number i was given has evaporated into thin air and now I am given a second number and they don't care at all.