It's a joke

I logged a request a couple of days ago. Received a reference number. Promise to get back to me. Since then I sent a few mails to ask for an update. Still nothing

Eventually I contacted capitec via messenger. Initially I was messed around. Today they informed me that my case was closed

So, they open and close a case without resolving it?

This is a first for me

I've never experienced something like this before

I'm without words.

Case number ***2

Let's see how and if they can explain their way out of this one