Its 4IR, Reallocate the money back to my account, the payment was rejected by your bank Capitec.

I paid for my UNISA studies through the Unisa website using my capitec card and it was debited but later rejected by capitec. After contacting the call center, I was advised to get a letter from UNISA stating that they didn't receive the money. Why do I have to go through that process while the payment was rejected by Capitec? We in 4IR and am expected to do this manually? My Capitec statement shows that the payment wasn't processed, and now I have to take leave just to attend to something that can be done using technology? I really don't understand your bank now. It's simple, reverse the payment on your side, it wasn't processed and I have to finalize the payment today. Capitec technology is getting useless, I mean what are your engineers doing in stellenbosch if you can't help me through correspondence?4IR is not only about adding lotto to your apps or easy equities, or requesting please pay me. It's about making banking easier. I am so dissapointed, even Nedbank can do it, I mean, close the stellenbosch office and remain with branches only because you are failing.