wB
wesley B
1 reviews | Active since Jul 2015
12 Nov 2020, 18:29
****itec bank
Unable to access my money today in any way. Customer service agents attitude is we just have to wait. They do not even inform their customers that all the banking services are down, you have to find that out when you are at an Atm and need money. This is the most horrible service I have received from a bank, I now have to rely on my wife's bank FNB to be able to have access to money. What is the point of having a bank account and you cannot access your money.
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Replies (2)
Capitec Bank's replyOfficial
13 Nov 2020, 08:57 I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
Capitec Bank's reply13 Nov 2020, 08:57
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
Capitec Bank's replyOfficial
13 Nov 2020, 16:47Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply13 Nov 2020, 16:47
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank