JVDH
Jack Van Den Heever
1 reviews | Active since Mar 2021
20 Apr 2023, 19:08
****itec Bank
So when I try to purchase prepaid electricity, the piece of **** app says unable to process transaction, 4 times, on both mine and my wife's phone, takes the money and does not refund it. After phoning these bozo's they tell me it went through, I should have checked they say, so I cant trust the ****itec App? I have to phone everytime I try to purchase to see if it went through? Why does the ****itec app exist then? They put the phone down when I asked to speak to a supervisor. Time for a change, this bank sucks. Thanx for nothing ****ITEC!!!!!!
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Replies (3)
Capitec Bank's replyOfficial
20 Apr 2023, 20:48Good day Jack
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Apr 2023, 20:48
Official
Good day Jack
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JVDH
Jack Van Den Heever's updateReviewer Update
21 Apr 2023, 04:57The damage is done, and thanx to the first person I spoke to not listening to me, it cannot be undone. I was treated like an idiot by a very condescending person. Go listen to the call recording, I explained what happened and she basically said it was my fault. All this because of that pathetic app.
JVDH
Jack Van Den Heever's update21 Apr 2023, 04:57
Reviewer Update
The damage is done, and thanx to the first person I spoke to not listening to me, it cannot be undone. I was treated like an idiot by a very condescending person. Go listen to the call recording, I explained what happened and she basically said it was my fault. All this because of that pathetic app.
Capitec Bank's replyOfficial
21 Apr 2023, 06:25Good day Jack
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Apr 2023, 06:25
Official
Good day Jack
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank