SM
Sandy M
1 reviews | Active since Jun 2011
07 Jan 2026, 10:47
****itec
Cancelled Netflix in October. November Capitec debits. Provided them proof with a screenshot showing it was cancelled. Lodged a dispute. Thought that was it. Ha ha. December happened again. Another half an hour on the phone. Another high blood pressure induced near stroke. Specifically requested this be flagged on the system. Lodged dispute. Now they do it again. They refuse to lodge a dispute unless I cancel my card (R70) plus transport costs to a branch. Spoke to ADIL and JARED. Another 40 minutes on the phone. Just fix it.
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Capitec Bank's replyOfficial
07 Jan 2026, 12:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply07 Jan 2026, 12:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
SM
Sandy M's updateReviewer Update
08 Jan 2026, 11:28No they havent. Your customer " dont care" department is useless
SM
Sandy M's update08 Jan 2026, 11:28
Reviewer Update
No they havent. Your customer " dont care" department is useless