ITC update

I'v been requesting for my ITC profile to be updated since June this year. It's now August and the loan still reflects as open with an outstanding balance on my profile. Why must people first go to these lengths to get assistance. I like Capitec they always assist me but this is really disappointing. On the 25 June I was told that the bearue takes 7 to 10 days to update, on the 24 July it was still on my profile , I sent another email and was told it was re-escalated to the Credit department. It is August and I am still waiting.