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muravha M

1 reviews | Active since Oct 2017

20 Apr 2018, 16:27

ITC enquiry

i have been calling for over a month to get my profile updated with capitec bank, I asked them to help me remove their itc listinng of a loan that's on my name that I know nothing about as the last loan I had with them was paid up. this is affecting my credit score and am unable to qualify for anything because it is still showing. I am disappointed in their service

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Apr 2018, 08:46
Official

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply26 Apr 2018, 17:45
Official

Good day

I refer to your matter received on the 20 April 2018 . I confirm the matter has been dealt with and resolved.

Complaint Management
Capitec Bank

Best regards,