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nomthandazo M

1 reviews | Active since Jan 2020

20 Jan 2020, 11:01

It was a terrible service that i received from Capitec Bank, the sad part is that the consultant told me straight that she cant assist me , they will try and investigate but they wont say for sure that the bank will pay me back.

I lost R2200 on the 31st of DECEMBER 2019 while i was sitting at home with my family my phone reported to me that someons is making a purchase using my card, i went to the branch to report this matter and they told me straight that there is nothing they can do, they cant even reverse my money until today. i had a terrible service from capitec bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Jan 2020, 13:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank