It takes Capitec longer than THREE WEEKS to process an international payment.

I've tried to make an international payment to my Capitec South African bank account. It's been MORE THAN THREE weeks and the money is still not credited to my account, and in these 3 weeks I've tried to contact Capitec Bank numerous times and they just don't respond. They don't deliver. I've been notified that they have received the money on their side , but they do not release the money into my debit account. I've paid this money in time so that my debit orders can be covered, but with Capitec Bank not releasing the money my credit score is being jeopardized. My friend paid his money to FNB, and it took about a week for his money to reflect in his account. It's been THREE weeks and I am STILL waiting... This is unacceptable.