IT new App problem

Just want to thank Tingwe from the complaints department for assisting me with the problem I had while the customer care department couldn't even lift a finger and were so quick to just want to transfer me and give me info that was told to them instead of digging deep and finding out what the problem is and give me other alternatives if there are!! Thato from customer service you have a lot to learn, you are not in customer service to just give information and pass the client elsewhere. You need to service the client. I have worked in customer service before and I know what I am talking about, you really can do better than what you did. Tingwe on the other hand thank you for helping me and I honestly hope you will go further and try to find what the problem could be with the new capitec app like you said. I was able to finally do what I needed to do without paying extra unfairly. I really appreciate your help, its people like you that always convince me not to change banks as thats exactly what my next step was, please keep it up Tingwe and teach customer service your expertise and grow bigger in the industry.