It is a nightmare to get answers from Capitec!!!!!

I have been calling and calling for over a month now I'm really tired of being taken from pilar to post unnecessarily so, Capitec needs to decide if they want to continue rendering a service to people or close shop because this is really ridiculous, I'm trying to get hold of the president all I want is feedback about where they handed over my account, if I don't get this response Capitec must give me in writing that I don't owe them I can't be spending so much time and money just to get hold of them.