Issues keeps continuing

I am not happy with the service i am receiving at capitec i am being charged what i have not subscribed for about 2 months with fees costing me 3 as i dont have any online purchases in my card but theres a subscription that keeps attempting in my account i went to the branch i was told to change the card , i did and was charged 70 rand for what i dont know but the issue here is that the same problem still continues the very same subscription is still attempting and i am still being charged this 3 rands for fees. I am disappointed in capitec as the consultant even refused to log a call for my refunds. We even had to check from my apple pay the subscription i am have and the one that keeps attempting its not even part of my subscription. I am so ****ed to honest.