Issues at Capitec with card limits

Hi Capitec

On Saturday 29 August I wanted to increase my temporary card limits and I was unable to due to an error showing on my new Capitec App. I called into the call centre mentioned the issue and was told I can do the permanent limits and they will work, well they didn't. I then called again and was advised they can do it for me and so I asked them to increase it and then tried at the teller and it failed, due to limits. I then walked to the Cape Gate Capitec office and mentioned there is an issue and the lady advised they can do it for me at the deposit teller which I went to.

I advised the person behind the counter I cannot update my limits and she mentioned things have been slow this morning. I even asked why does Capitec not send out sms's to advise clients of an issue and she said we cannot send out 14 million sms to our clients.

Short story I checked my statement a few days later, as I received a sms saying app limits are free, and noticed that I was charged R7 on 3 attempts and I was never advised by the call centre or the branch that would be the case.

Regards Michael