Issueing of Settlement letter and eradication of initiation fee under my name

<p>Sanele Lennox Lujabe<br /> No 18 Priscilla Mngeni Tambo Sqaure Gugulethu<br /> Cape Town, Western Cape, 7750</p> <p>Identity Number: 8 ********** 67085</p> <p> </p> <p>Mobile no: ********** 303<br /> <br /> 08 December 2017<br /> <br /> Manager</p> <p><br /> Capitec Bank<br /> <br /> <br /> Dear Mr (Ceo) , <br /> <br /> I am sending this letter as a formal complaint about the initiative fee against my name issued by your organisation, I have incurred excessive initiative bank fee of R1140! Early this year during the month of February I did both telephonically and email loan application for a huge sum amount of money, and was assisted by consultant who goes by the name of Jessica November. Loan was approved, I later then opted for a cancellation of loan and reversal after the full amount that I have app**** for was deposited into my Nedbank account. I explained to the consultant that I have changed my mind and therefore request for a reversal, she advise me that yes it is possible to so. But the reversal took much longer than we had anticipated to an extent that I had to send her email and phone her to inquire about reversal. It even went as far as involving her Team Leader Mrs Sadiqa Losper to assist with the matter at hand, cause it appeared that there seemed to be difficulties with the reversal from their side, but eventual I had to personally refer to my bank to do the reversal back to Capitec Bank account manually after couple of days later and money did not reflect immediately but way later couple of days, cause after the reversal I still continued to check with Mrs Sagiqa Losper (Team Leader) that everything was going accordingly. Fast-forward recently on Monday of the 12Dec 2016 I was with my banker and according to their system it was brought to my attention that on the system I have money owing to Capitec Bank hanging under my name/Identity. I then revert back to Mrs Sadiqa Losper (Team Leader) pertaining this matter and she confirmed with information that indeed there is the initiation fees that I’m owing to Capitec bank. My argument how come was this not brought to my attention during the course of that time, cause I was never told and also under the impression that all is well. I only know of this now just because I recently visited my bank for another moto vehicle financing, cause now this thing appearing on the system under my name is having negative implications, I have mail still saved in my possession for all the communication that took place between myself and the individuals indicated from your organisations and also kindly refer to your telephone recordings for your further ease of referral. Such inconvenience and can’t seem to get nowhere! I ask for your cooperation in ensuring the efficient handling of this complaint.</p> <p> </p> <p> </p> <p>Look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 1 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. may be contacted at the above address and phone number.</p> <p> </p> <p> </p> <p><br /> Thank you for your quick attention to this matter.<br /> <br /> Sincerely,<br /> Sanele Lennox Lujabe</p> <p>Master of the Western Cape High Court</p> <p>Dullah Omar Building</p> <p>45 Castle Street</p> <p>Cape Town</p> <p>8000</p> <p> </p> <p>Private Bag X9018,</p> <p>Cape Town</p> <p>8000</p> <p>Tel: (021) ********** </p> <p>Fax: 086 </p> <p>ICMS Portal: http://icmsweb.justice.gov.za/mastersinformation</p> <p> </p> <p> </p> <p><br /> <br /> </p> <p> </p> <p> </p>