1 reviews | Active since Aug 2017

28 May 2018, 10:23

Issue with Your App and Staff

It a annoying when u people change your app, don't INFORM customer and even worst not train your staff. One of your staff just made a payment using wrong(R5000) beneficiary information, how do I get that money back?. How do we even escalate this app issue with your app if it's copy protected?

What is this 20 numeric option doing, now if my reference had an alphabet????

I hate been inconvenienced like this, especially after making an effort and one of your staff mess up!!!

Call me ********** 745 now and payback the money!

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 May 2018, 16:11
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply28 May 2018, 16:11
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank