IA
Ilko A
1 reviews | Active since Nov 2018
25 Sept 2019, 11:56
Issue seems reolved in a rather swift move!
I wrote last week with 2 complaints, re things seemingly insignificant yet a big stress in my life when i need them. Today i write this update with a 4* after speaking to Capitec just now, where a nice lady on the line assured me that as of past Friday, i do not need to call Capitec to request permission to use my card overseas ! I wish to think that this was an urgent change following mine and other complaints. In any case, i will know soon if my card works overseas in various countries. Thank you Capitec, and keep it up !
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Replies (2)
Capitec Bank's replyOfficial
26 Sept 2019, 08:19Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Capitec Bank's reply26 Sept 2019, 08:19
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
IA
Ilko A's updateReviewer Update
26 Sept 2019, 20:28I wanted to write a short new review, hoping to be of some help to everyone sitting on the fence about moving to Capitec or to the (my) bank. Capitec so far has been a rather great bank .. How the "big 4" banks used to be in the early 90s
To the points .. I'll put in bullets, in no particular order - i believe these are important points, me being in IT for >25 yrs and having dealt a lot with retail applications :
- The systems can be improved, they do lack certain functionality, which other banks offer. Not a train smash for me .. so far
- Great service at branch level - i've been at Cresta and Centurion only
- There is the expected speed and simplicity of online banking. Good
- Fees are what the big 4 can learn from before they have to shut their doors or somehow survive on the anc account(s) !! I have no sympathy at all for them, with a small exception which i will withhold here
- I would particularly recommend Capitec to ALL black people out there who read this. You do not know how you've been ****** of your little money and little at times money before you move to Capitec !! I am a white guy who fought the retail daemon of SA out of principle for the past 10-15 years - trust me, you have to read properly your fee structure where you are right now
All i can say in closing is i wish i bought their share few years back when it looked expensive for the sector .. Capitec will turn out to be the new Naspers, but without the risk.
This is it .. i wanted to put this down
To the points .. I'll put in bullets, in no particular order - i believe these are important points, me being in IT for >25 yrs and having dealt a lot with retail applications :
- The systems can be improved, they do lack certain functionality, which other banks offer. Not a train smash for me .. so far
- Great service at branch level - i've been at Cresta and Centurion only
- There is the expected speed and simplicity of online banking. Good
- Fees are what the big 4 can learn from before they have to shut their doors or somehow survive on the anc account(s) !! I have no sympathy at all for them, with a small exception which i will withhold here
- I would particularly recommend Capitec to ALL black people out there who read this. You do not know how you've been ****** of your little money and little at times money before you move to Capitec !! I am a white guy who fought the retail daemon of SA out of principle for the past 10-15 years - trust me, you have to read properly your fee structure where you are right now
All i can say in closing is i wish i bought their share few years back when it looked expensive for the sector .. Capitec will turn out to be the new Naspers, but without the risk.
This is it .. i wanted to put this down
IA
Ilko A's update26 Sept 2019, 20:28
Reviewer Update
I wanted to write a short new review, hoping to be of some help to everyone sitting on the fence about moving to Capitec or to the (my) bank. Capitec so far has been a rather great bank .. How the "big 4" banks used to be in the early 90s
To the points .. I'll put in bullets, in no particular order - i believe these are important points, me being in IT for >25 yrs and having dealt a lot with retail applications :
- The systems can be improved, they do lack certain functionality, which other banks offer. Not a train smash for me .. so far
- Great service at branch level - i've been at Cresta and Centurion only
- There is the expected speed and simplicity of online banking. Good
- Fees are what the big 4 can learn from before they have to shut their doors or somehow survive on the anc account(s) !! I have no sympathy at all for them, with a small exception which i will withhold here
- I would particularly recommend Capitec to ALL black people out there who read this. You do not know how you've been ****** of your little money and little at times money before you move to Capitec !! I am a white guy who fought the retail daemon of SA out of principle for the past 10-15 years - trust me, you have to read properly your fee structure where you are right now
All i can say in closing is i wish i bought their share few years back when it looked expensive for the sector .. Capitec will turn out to be the new Naspers, but without the risk.
This is it .. i wanted to put this down
To the points .. I'll put in bullets, in no particular order - i believe these are important points, me being in IT for >25 yrs and having dealt a lot with retail applications :
- The systems can be improved, they do lack certain functionality, which other banks offer. Not a train smash for me .. so far
- Great service at branch level - i've been at Cresta and Centurion only
- There is the expected speed and simplicity of online banking. Good
- Fees are what the big 4 can learn from before they have to shut their doors or somehow survive on the anc account(s) !! I have no sympathy at all for them, with a small exception which i will withhold here
- I would particularly recommend Capitec to ALL black people out there who read this. You do not know how you've been ****** of your little money and little at times money before you move to Capitec !! I am a white guy who fought the retail daemon of SA out of principle for the past 10-15 years - trust me, you have to read properly your fee structure where you are right now
All i can say in closing is i wish i bought their share few years back when it looked expensive for the sector .. Capitec will turn out to be the new Naspers, but without the risk.
This is it .. i wanted to put this down