Issue resolved

My issue finally resolved - can access banking on-line. My thanks to the team that assisted, they really went out of their way. It was stated that other customers experienced similar issues. The rating is for the fact that it took from 05 Nov to 10 Dec to resolve, plus some of the staff I had to deal with were rude, arrogant and abrasive. Definitely require training in soft skills and how to approach a client.