Issue Long overdue Ref ***2

I am really losing my faith in Capitec, its exhausting dealing with them, first it was me and now my daughters account, like what must happen guys?

I reported an incident last week on Wednesday which was to be resolved the next day, or Friday for the latest and I waited because I have been in a similar predicament before. All I received was a text to rate their service and that they were working on the issue, this was Thursday.

I decided to call in Saturday, they said I should wait, I called in Sunday, same thing and I called again this morning only to be told that the ticket was marked as "complete" with no feedback as to what happened to my money and no signs of it being put into the account. Prior to that I was placed on a very long hold by a lady called Sinazo, I had to call again and spoke to a guy called Lwazi, who also could not explain what was happening.

I mean if I am constantly losing money and still not getting any feedback from the place I rust to keep my money safe, it bids the question that are they really keeping it or just taking it? I am really sick and tired of this constant back and forth with you guys and are really considering going through the admin of changing banks because this is a lot now.