Is Your Hard Earned Money Safe With Capitec Bank? Fourways Mall Branch- I’m Not Impressed

How Safe is YOUR HARD EARNED MONEY with CAPITEC BANK? Fourways Mall Branch - I’m Really Not Impressed

I have banked with Capitec for plus minus 17yrs; Endured Rainy days & Sunny days.

To mention but a few bad times; My bank card was swallowed a few times, I was left stranded and ignored by many staff members on many occasions, money swallowed too & never refunded! The list is way to long. Four months ago I had a ********** ordeal inside Capitec Bank - Fourways mall branch; it lead me into taking a lump sum from Capitec & depositing it into African Bank. Believe Me, I don’t regret doing that at all!

I was reared to forgive & give others a second chance, therefore kept my Capitec account & kept depositing money into the account.

However, today Fourways Mall Branch-left me shocked, shattered & dismayed! I am on the verge, of taking every cent out of that bank; as I told the Branch Manager, Lerato! Who continuously answered all my questions with, “ It is the Rules - the Bank Policy” Then to add a cherry on top; Lerato requested I use the Banks WhatsApp, HOW PATHETICALLY SICK, it did not WORK!!!

All one hears from Management when one confronts them in dismayed shock, is; “ we fully understand what you going through”. How in heavens name can they revert with those words, when they refusing to assist & only making everything worse for you?

My Story: During the week a lump sum was deposited into my account; I visited Fourways Mall Branch today & requested that the money be transferred to African Bank. It was done.

When I approached African Bank, we discovered that My Investment Account Number had been given & the full amount had been transferred into the Investment Account; Something I did not want: I wanted the money to be spilt; transferred to My African Bank Savings Account too!

I ran across to Capitec & requested they reverse the money.

Recognition needs to be given to Tumelo; The assistant at Capitec; A true gentleman who really went out of his way assisting in a genuine, professional manner. He was exceptional.

The money reversal was done, via Capitec’s Call Centre; Tumelo liaised with Busisiwe; however upon completion thereof, I was told that no proof could be given to me! It was the Banks Policy: I needed to wait for 48 hrs before seeing ANYTHING! ONLY Reference Number could be given.

I freaked!!! Would any Sane person not feel Uncomfortable and Unsafe !

I then requested Capitec to rather leave everything as it previously was; I felt more at ease & comfortable that MY MONEY HAD BEEN TRANSFERRED TO AFRICAN BANK!

Seriously a Bank where Management refuses to write in Black & White on paper that a lump sum has been deposited or reversed? No ways was I going to leave My Money with Them!

I feel saver, with my Money at a Bank that Keeps me updated telephonically, via sms & in Black & White!!!

Capitec you WHOLEHEARTEDLY DISAPPOINT Me!