IS THIS EVEN A BANK???

No customer service, no compassion, no haste. They up and change policies without informing the client. I have been freelancing for an international company for two years and sending the payment to my Capitec account. All of a sudden without warning my money is being withheld because of a form I needed to fill out. No one informed me. I would have done it way prior to depositing the money.

Now I have to wait. No one can give me a turnaround time. This is my livelihood. I have mouths to feed and this bank and its workers are just so nonchalant.