Is this even a bank?

I am highly disappointed in the service from this bank.

Last week, I app**** for a loan and I was fully approved with confirmation. I then was advised that there was a technical issue between Capitec and Nedbank with the Debi check approval. I was advised this would be resolved and funds will be paid out.

I received a call today advising that my loan was declined due to my telkom installment increasing which is not the case because it's a standard amount each month.

I am disappointed in this and this matter needs to be resolved urgently.