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Fatima M

1 reviews | Active since Jul 2020

25 Apr 2023, 21:04

***** is okay Capitec says!!!!! (

Capitec bank has the utmost unsecure banking app and security account system. After numerous attempts and hundreds of Rands of phone calls with no solution to what I am saying is forcing me to close my account because money's just vanish from my account every other week. I am asking Capitec bank why is it that whilst I was transacting on my app money's was paid to twice one is the correct entity but the other one is clearly a *****ulent one as it happened at the same time and for the same amount. They rather let me hold on 1000 hours and cannot answer me why my money is disappearing right in front of my eyes. This is completely unacceptable that a banking institution cannot tell you why their customers are vulnerable and un protected. I want a clear answer as to why Capitec cannot answer me after spending all that money on phone calls speaking to 3 different agents that seems to not have a clue what's happening. Can Capitec tell me what happened to my funds because a week ago the same thing happened and I had to bow down to them but I will go the banking ombudsman because I am de*****ed and the bank is turning a blind eye.

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Apr 2023, 21:07
Official
 Good day Fatima 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 
FM
Fatima M's update26 Apr 2023, 16:51
Reviewer Update
No one from Capitec today gave me a call to explain how my money vanishes whilst transacting on their app. Instead I have received a massage similar to saying they will not investigate my money's vanishing every other week because there is nothing they can do about it. Their reply is complete lie and shows the level of incompetence and lack of looking after their customers. If a customer is insisting on reporting ***** it is the banks responsibility to tackle such. Myself and the rest of my family will most definitely close our accounts by the end of this week and so will my place of employment move all staff accounts as Capitec in itself is a nightmare to deal with. Capitec is fully aware of what's happening on their banking app as people have similar complaints on other platforms but Capitec is all about making money with no customer care. As much as we are moving to better banks I will make sure that this matter gets to the ombudsman.