*****, is it from within?

I clicked on a takealot advert, and made a R60 purchase on line. Instead of R60 coming out of my account to takealot, R3553.00 was put on hold for a strange company that I had never heard of, and that from CANADA. I immediately reported the *****, which has a month and a half later still not been resolved. My problems are: *The ***** reporting is with remote agents that can cut your call before you have a reference number of some clarity on the next step - it took 3 calls to get to the point of getting a reference number, that you have to ask for. *The money was released to *****sters, after it was reported, on who's authority? *The "track my order" function so heavily advertised in the branch does not exist. *To date no one has contacted me with feedback, so it is up to you to call in, use the app, or go to the branch. *The WhatsApp help is not at all helpful, with the conversation timing out before resolution, causing you to stay waiting for an answer, and then having to retell your story repeatedly, with no resolution, or reference numbers. When you go to the branch, the agents that you speak to have the same problem, where the calls cut and time out...this even happens to the staff of Capitec trying to help sort the ***** out. * Not even the Branch manager can help sort out the problem, with the result in her asking me to please send an email to customer service.... *The "escalation agent" - second one that was contacted by the branch agents, told me, in front of the Branch manager that the money would be refunded within 24 - 48 hours whilst the investigation continued. *A week after the promise of refund, zero has been refunded, and zero communication has been received.

So the Question is who is in charge of the ***** investigations, and are they in on the action? How are they training the ***** investigation agents? Who is benefiting from this ?

Capitec this is very poor show, and calls all sorts of integrity issues to mind.