1 reviews | Active since Aug 2016

21 Jul 2017, 09:49

Irritating

<p>hi </p> <p> </p> <p>i have an account with Capitec bank and almost every Month , almost 3 times a month i keep on getting emails with an attachment i cannot even open and the email states that there is money credited into my account and i know that there is no money deposited and i caanot een open the attachment and when i call my bank they cannot even explain to me what is going on </p> <p> </p> <p>i am at a point where i dont even know if this means there is ***** on my account or its hacked </p> <p>i am even considering closing my account with Capitec cause no consultant can give a logical explaination let alone good service </p> <p> </p> <p>below is how the email reads </p> <p> </p> <p>Dear Client,<br /> <br /> An electronic payment has been made into your account.<br /> Please find below attached form for funds to be credited to you.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jul 2017, 10:26
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,