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Deborah H

1 reviews | Active since Nov 2021

10 Nov 2021, 14:57

Irritated & Let Down

I have been a client of Capitec for some years now. I have moved to the UK and want to keep my account open. But due to me changing my cell, I am unable to activate my account on my new cell. I mean surely in this day and age it cant be that difficult for someone to send me an email or contact me. I have given them my old cell no and my new number here in the UK. I have emailed numerous times and have had no feedback. Can someone with a bit of know how and get in touch so that I can keep my Account Open. Below is my old SA number. My new number in the UK is +***69. Even if they whatsapp me and communicate with me on how to activate it on my new cell, i would appreciate this.

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Replies (4)
Capitec Bank
Capitec Bank's reply10 Nov 2021, 15:03
Official
Good day  Deborah 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank

Best regards,

DH
Deborah H's update10 Nov 2021, 15:04
Reviewer Update
Thank You. That would be hugely appreciated.
DH
Deborah H's update11 Nov 2021, 13:09
Reviewer Update
I have just had a call from Capitec at 12h50 from Unathi and the number was ***. Unathi informed me that she was transferring me to another department to sort out my dilemma, and that was it. I listened to music for about 2 minutes, then the line went dead. Still waiting for a call back.......
Capitec Bank
Capitec Bank's reply17 Feb 2022, 20:06
Official
Hi Deborah 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,