Irritated and harassed individual.

Item: Capitec Bank
Rating: 1
Author: Kamohelo R

Good Day

I am highly annoyed at your debt collection department using the following number + ********** 1464. They constantly calling me on my cellphone wanting a person I do not know and I have repeatedly told them it is a wrong number and asked to be removed from their system. They just hang up, only to be called again by another consultant thirty minutes later. On an average day I receive close to 10 calls from this number.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Jul 2018, 12:17

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply09 Jul 2018, 12:17

Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Kamohelo R's updateReviewer Update

09 Jul 2018, 17:50

Thanx for prompt response and someone from your complaints department called me, the matter has now shifted from the + ********** 1464 number to a +27 21 ********** number. I have spoken to about 4 agents as from 13h00 today, can someone please assist me. I am not Ponki.

Kamohelo R's update09 Jul 2018, 17:50

Reviewer Update