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wendy C

1 reviews | Active since Aug 2017

10 Aug 2017, 15:53

IRREVERSABLE DEBIT ORDER FROM UNION LIFE

<p>There was a R490.00 debit order on my Capitec account from an unknown source (UNION LIFE), upon going to the bank to enquire and request a reversal as I do not have any debit order on the account, I was told by the bank its irreversable and i gave authorisation to that company to debit by giving them my card number. I know it is impossible as I do not have ANY debits on that account,Capitec Bank cannot get through to their landline and they gave me a new card. That is not good enough as I do not know what permitted that company to debit from my bank account with the bank that authorises such without my signature. Capitec is supposed to block that certain company from debitinc from their clients as the said company is unavailable for proof of authorisation. I hope everyone is aware of this **** happening at Capitec!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Aug 2017, 08:17
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank