Irregular deductions/*****ing

Once again i am livid with Capitec! The month of April capitec deducted my loan payment twice. On thursday the 30th i called and i was told the money will be reversed the same day, here i am 4 days later and i still havent received anything. This is a huge inconvenience for me. I cannot even keep my own money in my own account or capitec will ***** it again. Every month i have a problem with capitec, i wonder what scheming plan they have this month.