LR
Lalos R

1 reviews | Active since Jan 2017

04 May 2020, 00:23

Irregular deductions by Capitec Bank

Capitec just debited an amount of R200 in my account. They sent me a message that it is a with I made on the 02/02/2020 . How possible on a savings account? When money is drawn from a savings account it gets out and then reserved until such a time that it's processed. Does it even take 90 days and if it does why deduct new money. I have been checking my statement in the past months on the app and it never showed no unprocessed funds to that amount. Is this ******ion? Maybe a new way if *****ing money from clients? This has inconvenienced me big time

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Replies (2)
Capitec Bank
Capitec Bank's reply04 May 2020, 10:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply07 May 2020, 15:41
Official
Good day Mr Rikhotso

Kindly note the matter has been resolved, as per our telephone discussion.

Capitec Bank
Complaint Management