LS
Leon S

1 reviews | Active since Jun 2016

21 Dec 2018, 08:17

Irregular Debit Orders - Take when you feel like it ???

So I decided to apply for a Capitec Credit Card. In this package I took a personal loan of R30 000.

Capitec however deducts money when they want to for this loan

November: Deducted 29 November December: Deducted today 21 December - I wish to thank you for taking this money out of my account the Friday before Christmas - my salary has not been paid yet. So I also have no fuel for the rest of the month.

There is no planning or scheduled date for deduction. Do you really just decide today is a good day for a deduction.

I want this sorted out and sorted out today. Or the only option is to withdraw all my funds every month so you can not take as you please.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Dec 2018, 12:01
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank