1 reviews | Active since Jun 2016
Irregular change of debit dates
<p>I am Samuel Matane. ID number ********** 473082. I have a loan with Capitec Bank and I a left with almost 12 months to pay it off.HHowever Capitec has changed my debit date from the 28th of every month without my consent. For the past two months they have started debiting my account on the 15th and they have refused to give me a recording where I phoned and requested to change my debit date. I get returned debit orders and this is costing me bank chargers and this is also affecting my credit scores. I want the bank to rectify this mess as I never gave them a new debit date. My contact numbers are ********** 388 or ********** 466. Sam Matane. </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Even though I laid a complaint Capitec Bank went on to debit my account on a wrong date that I never authorized in the first place. It's clear that they don't value their clients. Last month the debit order was R100 more and this month it has gone back to the original debit amount. Really, what's going on here. its clear that the 3 days indicated to assist me with my problem was clearly meant to deceive me in order for the bank to debit my account on a date i never agreed to. Sam Matane
Even though I laid a complaint Capitec Bank went on to debit my account on a wrong date that I never authorized in the first place. It's clear that they don't value their clients. Last month the debit order was R100 more and this month it has gone back to the original debit amount. Really, what's going on here. its clear that the 3 days indicated to assist me with my problem was clearly meant to deceive me in order for the bank to debit my account on a date i never agreed to. Sam Matane
I am Samuel Matane. I laid a complaint on the 16th of June and no one from Capitec Bank has contacted me concerning my debit problems. Adwena Williams, the individual assigned to assist me has not to date bothered to contact me they feel I an not a valued client of Capitec Bank. Unlike other banks Capitec Bank so not value their clients.
I am Samuel Matane. I laid a complaint on the 16th of June and no one from Capitec Bank has contacted me concerning my debit problems. Adwena Williams, the individual assigned to assist me has not to date bothered to contact me they feel I an not a valued client of Capitec Bank. Unlike other banks Capitec Bank so not value their clients.