Irate

So disappointed with the call centre lady by the name of Boitumtlo Ref no:*** how do you expect a 76 year old to explain the matter on record wherelese I am failing to authentic myself on the app it says successfully verified then gives me an error to further login.she was not friendly at all such bad service there was no personal information being shared I was still explaining my problem she’s explaining how to pay a beneficiary and I have not got to that point yet.i can not even login direct to the app. I need resolution by Monday for such behaviour and I will gladly send this to the ombudsman aswell