IRATE

Good day

I’m totally furious I made an arrangement with Capitec in December for both loans to pay certain amount, December full payment was debited I then escalated the query, and the money was reversed to my account, I was advised to call the call centre to make an arrangement and I was unable to do so the same day because the reversal was not reflecting on my account agent advised me to go to Capitec branch, I went to the bank and I made the arrangement and everything went through smoothly and I was advised that the interest will go up and I accepted. January I got money and it was debited went thru same process of making an arrangement and the payment was reversed for the second time… then again on Tuesday I had funds on my account and the full instalment of both loans was debited I went again to Capitec branch and we called the call centre agent advised me that’s interest I tried to explain to her that it’s not interested that the instalment that was debited.

Can I have this matter rectify because the is an arrangement of the 26th January that I made please check my profile before attending to this matter I have not missed any payment I only made an arrangement and I’m aware when you do so the interest will go up and I’m willing to pay it as I accepted already. I do not owe Capitec all I did and requested is an payment arrangement of January and December.