PS
Pakiso S

1 reviews | Active since Mar 2016

16 Mar 2016, 08:20

INVESTMENT NOT PAID

My name is Pakiso Vincent Seleteng, ID no. *** and I am a Capitec Bank client. I have an investment with capitec bank. in beginning of January 2016 i claimed at Capitec bank Free State Botshabelo and they said i will get my money on the 4th of February 2016. On the 4th of February 2016 i expected notification on my phone but i didnt receive any, the following day i went to the Bank in Upgton because i am working there and they said the person who did the claim did not do it correctly so it was not processed, the gave me the new date which was the 4th March 2016. I went to the bank on 03 March 2016 to check if everything is fine and the lady who assisted me said everything is fine i will get my money the following day which was the 4th of March 2016. The 4th of March 2016 passed and i did not get my money. I went back to the bank and spoke to the Bank Manager he said he will get back to me but he never did till today the 14th of March 2016.<br> <br> I can't wait anymore because I really need that money.<br> <br> Can you please assist.<br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 Mar 2016, 09:55
Official
Hello vseleteng,

Please accept my sincere apology for the frustration you experienced as result of this incident.

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank