TH
Tarryn H
1 reviews | Active since May 2024
21 May 2024, 08:02
*********** ***** investigators of Capitec
My bank account was placed on hold because ABSA had to validate the funds. This was done successfully and Capitec was informed to release the hold imposed on my account but still its not done. When i call the ***** hotline number the consultants has more questions for me but they do not read the comments or emails they received. My debit orders are going to go off and it will all decline because Capitec ***** investigators are *********** because there are enough funds in my account. I received two emails whereby Capitec was informed to release the account but still its blocked.
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Capitec Bank's replyOfficial
21 May 2024, 08:10Good day Tarryn
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply21 May 2024, 08:10
Official
Good day Tarryn
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
TH
Tarryn H's updateReviewer Update
22 May 2024, 10:18This is unacceptable that capitec ***** department does not have a communication line available directly to the customer. Its been more than a week that im waiting for my account to be released and still nothing. Every time i call i need to explain myself over and over so what is the use of giving the incident number if according to the consultants they can't see anything? My debit orders is due the 25th of this month and if it declines because of a investigator not doing their job then who is to pay the penalty of my debit order. As soon as this account is released im closing this account. This is bad service. Incident number #***
TH
Tarryn H's update22 May 2024, 10:18
Reviewer Update
This is unacceptable that capitec ***** department does not have a communication line available directly to the customer. Its been more than a week that im waiting for my account to be released and still nothing. Every time i call i need to explain myself over and over so what is the use of giving the incident number if according to the consultants they can't see anything? My debit orders is due the 25th of this month and if it declines because of a investigator not doing their job then who is to pay the penalty of my debit order. As soon as this account is released im closing this account. This is bad service. Incident number #***