Investigation on Reversed Deposit Transaction

I am writing to express my concern regarding a recent transaction on my account that was reversed without a clear explanation. On 24/11/2023, an ATM deposit of R2,000 was made to my account (referencing the attached proof of deposit), which initially reflected in my account balance. However, a subsequent correction has inexplicably reversed this deposit along with the associated fees.

I have already contacted your call center and was informed that an investigation had been logged. Unfortunately, I have yet to receive any feedback or resolution. The absence of these funds has caused me significant inconvenience.

Could you please provide an expedited review of this matter? I am eager to understand why the deposit was reversed and to have the funds rightfully restored to my account.

Call ***