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melanie V
1 reviews | Active since Dec 2014
19 Apr 2016, 10:24
INVESTIGATION FEEDBACK
They 'stole' R5000 out of my account at Capitec in Witbank, Ben Fleur. I immediately reported it and stopped my card - this happened on 2016/03/24. They said it would take approx. 11 working day's to resolve (according to the one and only sms I received), it is 16 working day's already and still no feedback!!! I phoned them regularly because nobody phone me and every time it is the same answer, they are still busy and will come back to me! This is unacceptable!!!!
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Capitec Bank's replyOfficial
19 Apr 2016, 16:03Hello melanie710830,
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply19 Apr 2016, 16:03
Official
Hello melanie710830,
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,